When you're on the wrong road do you stop where you are or try and find another route? By Jon Miller of Gemba Research...
One of the common objections we hear to doing kaizen is that “We’ve tried it before” and it didn’t work. It’s amazing that this could ever be a reason for people to stop trying, yet it is. Last summer I spent and inordinate amount of time lost on unfamiliar roads in Europe. But I never…
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