Banks to improve relations with customers

Posted on 6 Apr 2011 by The Manufacturer

The major UK banks have started to deliver on their October Business Finance Taskforce commitments to improve relationships with businesses.

They pledged adherence to a new Lending Code for micro-businesses, lending principles for larger SMEs, and a monitoring and appeals process for declined loan requests. These are part of the Better Business Finance campaign launched by the banks yesterday. Commenting, EEF chief executive Terry Scuoler said: “Better customer services from banks means a major improvement…

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