The Service Council’s (TSC) service market outlook research for 2014 highlighted that increasing competition was tabbed as the top challenge for organizations looking to emerge from years of financial and global economic uncertainty.
This competition was initially felt in the sale of product and equipment but is now increasingly being felt in the service and support space as more organizations are vying for profitability on the service side of the business. For European organizations polled by The Service Council in a recent effort on Service Transformation, 30% report that competition…
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