Manufacturers are thin on the ground among the finalists for the 2011 European Process Excellence Awards as utilities, retail and services take lean principles and operational excellence to their hearts. Jane Gray speculates as to the reasons.
Encouraging though it may be to see strategies and techniques, developed in the manufacturing industry, assist other sectors in battling the effects of recession and finding routes for improvement it is a little disappointing the home sector of operational excellence has made such a limited impact on the short list for the 2011 European Process…
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