Almost a quarter of sales and business development teams have reported a decrease in the amount of time they spend face to face with customers compared to three years ago.
The survey, carried out on behalf of Huthwaite, a behaviour change consultancy, found that 80% of the respondents to the survey said that they had the same or less contact with customers compared to three years before. On top of this, a mere 13% said that the financial crisis and the ensuing recession was the…
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