Now that many conversations around servitization have matured from merely what it is, to how can the concept can be adopted, its potential impact on a business’ employees and culture is growing in relevance.
When selling a product, additional service capabilities are frequently offered for free in order to help steer an individual sale to completion, or foster goodwill for repeat business. This shift in tone was echoed in The Manufacturer’s recent conference on servitization, with many delegates offering their own experiences and insights, and…
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