Biesse Group UK has seen a performance increase in a range of customer service metrics through its introduction of Salesforce Service Cloud, supporting a 30% revenue increase in the last financial year, through its partnership with international ICT consulting company Atlantic Technologies.
Biesse is a global machinery manufacturing company with eight production plants, 39 offices, over 4,200 employees and 300 international resellers. It is an international leader in machinery technology for processing wood, glass, stone, and advanced materials. The company began its digital transformation with the goal of connecting all subsidiaries as “one company” while ensuring that…
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