Rather than businesses dismissing lean as a concept imported from the Far East for specific application to manufacturing processes, we should be implementing the concept into all areas of business. The rewards are potentially huge, says Peter Owens of ISIS.
The history of economic thought and the study of business process is littered with the strangest looking flow-charts, graphs of every description using multi-coloured columns and serpentine curves, formulaic equations and the occasional quote from Confucius or Aristotle. Similar to so many other attempts to conceptualise any type of human activity, explanations of the inter-dependent…
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