Anthony Bennett draws on his experiences of lean implementations in the defence sector and public service to illustrate how lean can go badly wrong when the focus is flawed and respect for people is forgotten.
In both the private and public sector, recession has created a renewed drive to reduce costs through headcount reductions and other ‘efficiency’ savings. ‘Lean will solve that’, consultants will tell you. ‘We are going lean’, reflect state managing directors, expecting a quick return for the bottom line. ‘Oh great’, say the workforce, wondering which priority…
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