The UK rail industry is ripe for innovation. Challenges and frustrations faced by passengers are frequently hitting the headlines. But where should the industry start with improving the customer experience? And how can it make sure that customers are listened to?
Rob Munro, industrial associate from the Institute for Manufacturing (IfM), University of Cambridge, shares some insights into AIR4, a government-funded initiative to bring a more structured approach to innovation in the rail sector, one that is also applicable to other sectors, including manufacturing. Over the past decade, the UK rail industry has undergone significant growth…
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