Every manufacturer that performs aftermarket service has one goal in mind: to prevent asset downtime and maximise equipment usage for their customers. So, what do the top 20% of firms do differently to the other 80%?
First, why are manufacturers increasingly offering aftermarket services? Not only do aftermarket services provide stable revenue streams, they also do so at higher margins. Revenue from new product sales has been steadily declining for the past several years, forcing many manufacturers to consider offering aftermarket services – the provision of parts,…
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