Digital transformation through the customer lens

Posted on 7 Jul 2021 by Tom St John

The digital revolution is very much in full swing for UK manufacturers, so why did so many digital transformation programmes fail in 2019/2020?

During this time, 70% of all money spent on digital transformation technologies was wasted. To put that into context; of the £1.3 trillion spent on digital transformation, £900 billion did not achieve its stated objectives, according to figures from the likes of Harvard Business School and McKinsey & Company. Speaking at Digital Manufacturing Week 2020,…

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