Like many businesses, Domino Printing Sciences has had to respond to new customer demands around increased uptime, the elimination of waste, and the ability to flex on demand. One of the ways it has done this is by moving towards an outcome-based services model.
Edward Storan, head of global services for Domino Printing Sciences, has been involved in this journey from the outset, helping to adapt Domino’s processes and strategy accordingly (and is still in the process of shaping it). Here, he shares some of the insights and lessons learned along the way that may help you on your path.…
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