The vast majority of IT decision-makers agree on the value machine-to-people interactions hold for unlocking the secret to improving customer experience, a new study has shown.
More than 75% say they plan on tying machine-to-people devices – image courtesy of HSO. More than 75% say they plan on tying together devices, emerging technologies, and communications and collaboration capabilities within two years to enable such interactions. Four out of 10 expect an increase in revenue by doing so,…
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