Can offering too many services actually be detrimental to your shift towards a service-based business model? James Tetherton of Kaiser Associates explores.
Servitization is a hot topic for manufacturers of all sizes and across sectors. James Tetherton, senior vice president, Kaiser Associates. With productivity stagnating, and competitive pressure squeezing margins, manufacturers are increasingly pressured to develop advanced services that help their customers attain the maximum performance benefit from purchasing new products. For manufacturers,…
This content is for subscribers only. Subscribe now for free to read the full article.
Already a subscriber? Login
