Shift shapers

Professor Andy Neely, director of the Cambridge Service Alliance describes the factors defining a shift to solutions provision across the global manufacturing industry.

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The Cambridge Service Alliance The Cambridge Service Alliance was founded in September 2010, bringing together the University of Cambridge’s expertise in service-science research, together with IBM and BAE Systems, to research new ways to provide, implement and employ complex service systems. In 2011 the Alliance was joined by Caterpillar Inc. as an industrial partner.…