Regardless of whether your business operates in a complex market with high margins or instead deals in large batches with low margins, ensuring your processes deliver on customer expectations is critical to business success.
Customer satisfaction was always an important mantra for Suretank, an Irish-headquartered manufacturer of tanks and cargo-carrying-units for the oil and gas industry. However, when the company expanded from a single site start-up in 1995, to a multinational with £100m turnover in under two decades, it had to ensure its processes evolved sufficiently to match the…
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