UK Manufacturing is undergoing a service revolution. It is impacting not only what is being sold but also how it’s being sold and serviced.
Manufacturers have an unprecedented opportunity to understand their end customers better and increase revenue streams by selling services alongside physical products.
There have already been some successful transformations, however it can be a complex process and typically requires a far more detailed approach to customer management.
The on-demand webinar below tackles many of these complex issues and features a case-study presentation from KONE, a leading manufacturer of elevators and escalators, which moved from a product business into a service business.